Five Star Certification
Spicer's Boat City Consumer Bill Of Rights
Preamble
Spicer's Boat City believes in the tenets of the Marine Industry Certified Dealership Program set forth in this Consumer Commitment. Established jointly by the Marine Retailers Association of the Americas and the National Marine Manufacturers Association, these principles are established to ensure you and enjoyable boating experience. We seek to enhance that experience by providing trained, friendly employees, quality products and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you.
At Spicer's Boat City, you should expect:
Sales
- The assistance of a capable and knowledgeable sales consultant
- Advertising and representations are truthful and factual
- A written disclosure of all details associated with a purchase
- An explanation of the proper usage and operation of products
- Products properly prepared, inspected and tested before delivery
- The delivery of new products as scheduled
- An explanation of all maintenance requirements and schedules established for your product
- An explanation and written copies of warranties on all products and major components
Service
- The explanation of maintenance/repair plans including estimated repair time and cost
- An itemized list of all charges with thorough explanation
- Prior approval of changes in repair costs or additional charges should they occur
- Maintenance/repair work done right the first time by knowledgeable, trained technicians
- Maintenance/repair work completed when promised
- Timely notice of changes in service delivery time if delays are experienced in repair completion
- Inspection of replaced/damaged components upon presentation of the invoice/work order
Operations
- Fair, open and honest treatment without discrimination
- Respectful, professional and accurate responses to all product questions and requests
- Privacy and confidentiality of customer records
- Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations.
This is our commitment to you. You should expect a higher standard of professionalism when working with us. Please hold us accountable to that expectation.
